1. Register for free as a member of Hound Box.

2. Get your NIP. Every user has a NIP that identifies your online purchases.

3. Make your purchases in the virtual stores of your choice and send them to your Hound Box address in the USA. Don’t forget to write your NIP so that our specialized staff can take care of preparing your packages for importation procedures.

4. Make your payment, you can use credit or debit card.

5. Track your shipping and get your purchases to the comfort of your home or office.

Go to your profile at Hound Box and copy all the information:(NIP + Full Name + Hound Box Adress) or you can text: “HOUNDBOX (NIP + Full Name) 801 Union Pacific Blvd STE 6, Laredo, TX 78045, USA”

It is extremely important to enter the address correctly so that your package can reach our warehouses. If there is an error in it, HoundBox cannot be responsible for your merchandise. See the section: How to fill in the shipping fields?

Most virtual stores in the USA only offer domestic shipping service (within the USA) and generally handle special promotions where they offer shipping to any part of the USA without additional charges. Stores that offer international delivery service charge shipping charges, which are higher than a domestic service. With Hound Box you pay a package shipping service based on distribution and delivery rates in the Mexican Republic

We have 2 types of shipping: Priority from 2 to 3 days and Economy from 3 to 5 days. Delivery days may vary in high season due to demand. When this happens, HoundBox will notify you on social media and website.

From Monday to Friday we cut off at 12 pm to gather all the shipments that have already been paid, we cross customs that same day and once your package is in Mexican territory, the time of your shipment begins to count. If you make your payment after that time, the crossing takes place the next day. Or, if your payment is made on a weekend, the crossing is done until Monday.

We have a free quote in which you can calculate an approximate cost according to the type of shipping you choose. You only need to enter the price of the merchandise in USD, your zip code, the dimensions and weight of your package. Quote

On the quote page you can see some examples of measurements and weights of the most common items. Likewise, you can rely on the information displayed by your online store or on the measurements and weights of similar objects that you find on another page.

Charges to your credit or debit card are safe because our site is backed by the strictest protocols and international security standards (Secure Socket Layer) and trust seals. (VeriSign and AMIPCI seal).

The number of parts to consolidate (combining several products) depends on the classification of the product. Remember, the total amount of the shipment has to be lower than $1,000 USD.

For your packages to be imported in consolidated operations and enjoy global tax rates, they must have a declared value equal to or less than USD 1,000.00. If the merchandise has a bigger value than that amount, it will be necessary to import it in an individual operation, pay taxes on a higher rate and also cover additional charges for customs procedures.

Don’t worry, we can help you! Please send an email with complete information to hola@hound-box.com

Hound Points are our reward system at Hound Box, the more purchases you make, the more points you get. They work as follows: Every dollar you spend on shipping will generate 1 Hound Point, each Hound Point is equivalent to $.025 dollars. Hound Points are valid for 1 year, after that time the Hound Points will disappear. Hound Points are cumulative and can be used to pay the total amount (shipping). Hound Points are not transferable to other accounts.

If you purchase shipping insurance, we cover the cost of any repair or replacement of merchandise and we also assume responsibility for eventual damage or loss due to transportation and delivery services guaranteeing coverage of the cost of repair or replacement of the merchandise up to a maximum amount of USD $100.00. This insurance only covers from the HoundBox address to your delivery address.

In all importations of merchandise, the intervention of an authorized customs agent is required to carry out the necessary procedures before the Mexican Customs and legally enter the merchandise into the country. However, the Hound Box services already include the import process. Only in the case of individual imports, additional charges may be applied for the customs clearance service.

Import taxes are calculated on the CIF value of your purchases (Cost + Freight + Insurance) and global rates of 19% are applied for most products. To apply the global import tax rates, the merchandise must have a declared value no greater than USD 1,000.00 or its equivalent in National Currency.

You have 15 days of free storage per product once it is received. During this time you can consolidate your other purchases. After the 16th day, storage charges of 50 cents per day will be applied. After the 30th day we will proceed to the destruction or abandonment of such shipments without any responsibility for HOUNDBOX.

Yes. Please contact the retailer for all exchanges and returns. Exchanges and returns are between you and the retailer; HoundBox does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. The service hast a cost of $5.5 USD and consists of repackaging your product, placing the guide provided by the store and keeping it in the warehouse for a period of 10 days to wait for the retailer to pick up the package. After this time, if the retailer has not picked up the package, it will destroyed.

From October 2024, the obligation to pay specific compensatory fees has been established for footwear that is manufactured in China (Made in China). This fee is equivalent to 17.99% of the declared value of the product and is independent of the payment of taxes (if applicable). Therefore, if your footwear has these characteristics, the fee will be applied when selecting the type of shipping for your package. The objective of this compensatory fee is to regulate the market and prevent import prices from being unfair.

The Unique Population Registry Code (CURP) is required to make purchases on some digital platforms. The Tax Administration Service (SAT) and the Ministry of Economy have implemented this measure for online transactions. Therefore, to comply with the new general import rules, you need to add your CURP in your profile. This data is mandatory to continue using the HoundBox platform.

Please let us know consulting the Customer Service Team by Phone / WhatsApp +1 (956) 319-6145.