It’s very simple:

1. Sign up at hound-box.com
   It’s completely free, with no annual fees.

2. Get your NIP
   Each user has a unique NIP, which allows us to correctly identify your purchases.

3. Shop at your favorite stores
   When entering the address provided by HoundBox, make sure to always include your NIP.

4. Upload your receipt or invoice
   This helps us calculate any taxes that may apply at customs.

5. Make your payment
   You can easily pay with PayPal, credit card, or debit card.

6. Track your shipment
   Follow your purchases from the moment they arrive at our U.S. warehouse all the way to your doorstep.

Yes. HoundBox services are intended exclusively for individuals who are 18 years of age or older, as they involve legal, tax, and payment responsibilities related to the importation of goods.

If you are under 18, a parent or legal guardian must create the account in their name and supervise the entire process, including purchases, payments, shipment tracking, and compliance with customs requirements.

HoundBox reserves the right to request identity verification and to restrict or suspend accounts that do not meet this requirement.

Go to your profile at Hound Box and copy all the information:(NIP + Full Name + Hound Box Adress) or you can text: “HOUNDBOX (NIP + Full Name) 805 Union Pacific Blvd, Laredo, TX 78045, USA”

It is extremely important to enter the address correctly so that your package can reach our warehouses. If there is an error in it, HoundBox cannot be responsible for your merchandise. See the section: How to fill in the shipping fields?

Once you have completed your purchase in the online store, it is important to verify that you have entered the address of our warehouse in Laredo, Texas correctly. This is essential to ensure that the carrier can deliver your package without any issues.

If you notice any errors or missing information, we recommend contacting the store where you made your purchase as soon as possible to request the necessary corrections. Acting quickly can help prevent delays, returns, or loss of the package.

Please note that HoundBox is not responsible for packages with incorrect or incomplete delivery address information. It is the user’s responsibility to ensure that all details are accurate at the time of purchase.

For more details, please visit the following link:
http://hound-box.com/how-to-fill-shipping-address.html

Most virtual stores in the USA only offer domestic shipping service (within the USA) and generally handle special promotions where they offer shipping to any part of the USA without additional charges. Stores that offer international delivery service charge shipping charges, which are higher than a domestic service. With Hound Box you pay a package shipping service based on distribution and delivery rates in the Mexican Republic

We offer two shipping options: Priority (2 to 3 business days) and Standard (3 to 5 business days).

1. The delivery time (either Standard or Priority) starts once your package has been imported into Mexico. You can track it directly using your order number.

2. Please allow 1 to 2 additional business days for the USA-MEX border crossing: (Border crossing days + Shipping days = Total delivery time).

Delivery times may vary during peak seasons due to high demand. When this happens, HoundBox will provide updates via social media and on the website.

1. From Monday to Friday, we have a cut-off time at 12:00 p.m. to gather all paid shipments and schedule the border crossing.

2. If you complete your payment after that time, the crossing will be scheduled for the following day.

3. If you pay during the weekend, the crossing will take place on Monday.

Please note:

4. No crossings are made on weekends or public holidays.

5. Customs times and schedules are subject to change depending on non-business days, holidays, suspensions due to unforeseen circumstances, force majeure, contingencies, or seasonal schedule adjustments.

HoundBox offers delivery services to virtually all of Mexico, covering a wide range of destinations nationwide.

To check whether your city is within our coverage area, you can use our online rate calculator: simply enter your ZIP code to instantly view the available shipping services, estimated delivery times, and options that best fit your needs.

If you have any specific questions about your location or need assistance, our support team will be happy to help.

We have a free quote in which you can calculate an approximate cost according to the type of shipping you choose. You only need to enter the price of the merchandise in USD, your zip code, the dimensions and weight of your package. Quote

On the quote page you can see some examples of measurements and weights of the most common items. Likewise, you can rely on the information displayed by your online store or on the measurements and weights of similar objects that you find on another page.

All packages received at our warehouse are shipped to Mexico using their original packaging or shipping boxes. By default, we do not modify, repackage, or alter shipments received directly from retailers.

However, this policy does not apply when you request our consolidation service. In such cases, the original shipping boxes may be removed in order to combine all items into a single box, optimizing space and the shipping process.

If you require special packaging or additional protection for your merchandise, you must request it in advance through our Customer Service team. This service is subject to an additional fee and will be quoted based on the characteristics, dimensions, and specific requirements of your shipment.

To determine whether your product is subject to customs taxes, you must upload your receipt or invoice, as it allows us to verify the total value of your purchase. Please note that taxes are calculated based on the amount shown in this document.

It is very important that the image is clear, complete, and reflects the actual values, with no modifications or edits.

This document will be reviewed and approved by a HoundBox representative, who will verify that the declared value matches the physical product received at our warehouse. If any alterations are detected, the items may be held.

Based on the total value of your receipt/invoice:

1. From $0 USD to $49.99 USD: No taxes apply.

2. From $50 USD to $117 USD: general tax rate applies.

3. From $117.01 USD to $1,000 USD: A 19% general tax rate applies.

Shipping carriers consider two types of weight to calculate the shipping cost:

Actual weight:
This is the weight shown on the scale—how much the package physically weighs (in kilograms or pounds). It could be a small box that is very heavy.

Volumetric weight:
This refers to the space the package occupies. In some cases, a package may be large but lightweight, yet still take up significant space in the transport (land or air).

The shipping cost is calculated based on the greater of these two values. Therefore, if the volumetric weight exceeds the actual weight, an “overweight” charge may apply.

You can find more details at the following link:
https://hound-box.com/hb/volumetric-weight/

Charges to your credit or debit card are safe because our site is backed by the strictest protocols and international security standards (Secure Socket Layer) and trust seals. (VeriSign and AMIPCI seal).

Yes. You can consolidate multiple packages into a single shipment and receive all your purchases together.

The number of items you can consolidate depends on the product classification and the quantity limits allowed for each type of merchandise, not on the number of packages received. In addition, the total value of the consolidated merchandise must not exceed $1,000 USD.

Before requesting a consolidation, please note that the original shipping boxes of the received packages will be removed (without affecting the products’ own packaging) in order to combine all items into a new box. Due to this process, once a consolidation has been completed, the request cannot be canceled or reversed.

Shipping costs will be calculated based on the weight and dimensions of the new consolidated box, rather than the original packages. Likewise, any applicable taxes and duties will be determined based on the total combined value of all products included in the shipment.

We currently use two box sizes for consolidated shipments:

1. 22 x 13 x 15 pulgadas

2. 18 x 14 x 12 pulgadas

The box size selected for your shipment will depend on the dimensions, quantity, and characteristics of the items being consolidated.

We recommend considering these factors when deciding whether to consolidate your purchases.

For your packages to be imported in consolidated operations and enjoy global tax rates, they must have a declared value equal to or less than USD 1,000.00. If the merchandise has a bigger value than that amount, it will be necessary to import it in an individual operation, pay taxes on a higher rate and also cover additional charges for customs procedures.

Don’t worry, we can help you! Please send an email with complete information to hola@hound-box.com

Yes. We can receive your purchases at our warehouse in Laredo, Texas, so that you can pick them up in person at a later date

This service has an additional fee, which is determined based on the characteristics of each package and the handling required. Therefore, pricing is quoted individually on a case-by-case basis.

Once your package arrives at our facility, you will have 15 calendar days to pick it up. We recommend collecting your package within this period to avoid additional storage charges or any issues with your shipment.

If you would like to pick up your package, you must notify us via WhatsApp at least 48 hours before your arrival. Once we receive your request, our team will confirm availability and schedule the pickup date and time.

Please note that in-person pickups are available only during our office's business days and operating hours in Laredo, Texas, and require prior confirmation from our team.

Hound Points are our rewards system; the more purchases you make, the more points you'll earn. They work as follows: Every dollar you spend on shipping earns you 1 Hound Point; each Hound Point is equivalent to $0.025 USD. Hound Points are cumulative and can be used to pay the freight cost of your shipment (economy or priority). They do not apply to taxes, overweight, or warehouse charges. Hound Points are valid for one year; after that time, the Hound Point will disappear. Hound Points are non-transferable to other accounts.

The insurance covers expenses associated with the repair or replacement of goods in case of damage or loss caused by HoundBox, up to a maximum amount equivalent to eighty-five percent (85%) of the declared value of the product. The customer will be responsible for a deductible equivalent to fifteen percent (15%) of the declared value. The maximum allowable limit is the total value of the products, not exceeding $1,000.00 USD (one thousand U.S. dollars).

The cost of shipping insurance is determined by applying a rate of two percent (2%) to the declared value of the goods, according to the following formula:

Declared product value x 2% = Cost of shipping insurance

Consult the insurance coverage and claims policy regarding last-mile service.

In all importations of merchandise, the intervention of an authorized customs agent is required to carry out the necessary procedures before the Mexican Customs and legally enter the merchandise into the country. However, the Hound Box services already include the import process. Only in the case of individual imports, additional charges may be applied for the customs clearance service.

At HoundBox, we receive a high volume of packages every day, so the registration and activation of your shipment may take a few hours within the same day it is delivered to our warehouse.

If you already have delivery confirmation from the courier and your package does not appear in your account within the first 24 hours, you can contact us via WhatsApp. Please have your PIN number and tracking number ready so we can quickly locate it in our warehouse.

Import taxes are calculated on the CIF value of your purchases (Cost + Freight + Insurance) and global rates of 19% are applied for most products. To apply the global import tax rates, the merchandise must have a declared value no greater than USD 1,000.00 or its equivalent in National Currency.

You have 15 days of free storage per product once it is received. During this time you can consolidate your other purchases. After the 16th day, storage charges of 50 cents per day will be applied. After the 30th day we will proceed to the destruction or abandonment of such shipments without any responsibility for HOUNDBOX.

Yes. Please contact the retailer for all exchanges and returns. Exchanges and returns are between you and the retailer; HoundBox does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. The service hast a cost of $5.5 USD and consists of repackaging your product, placing the guide provided by the store and keeping it in the warehouse for a period of 10 days to wait for the retailer to pick up the package. After this time, if the retailer has not picked up the package, it will destroyed.

The Unique Population Registry Code (CURP) is required to make purchases on some digital platforms. The Tax Administration Service (SAT) and the Ministry of Economy have implemented this measure for online transactions. Therefore, to comply with the new general import rules, you need to add your CURP in your profile. This data is mandatory to continue using the HoundBox platform.

According to the Diario Oficial de la Federación (Official Gazette of the Federation), starting September 4, 2025, imports of footwear manufactured in China (Made in China) will be subject to an additional charge (compensatory fee) when the declared customs value (the value of your product) is lower than USD 22.58. This charge is calculated as the difference between the declared price and the reference price (USD 22.58), without exceeding the limit established for each exporting company.
Example:

1. Declared price: USD 18

2. Reference price: USD 22.58

3. Additional charge: 22.58 - 18 = USD 4.58 per pair

See more details at:

Whit HoundBox, importing from the United States to Mexico is simple.

On our platform, you only pay the taxes corresponding to the USA–Mexico route.

Please check our Rates section for more details.

No. If you shop from stores in Europe, Asia, or any country outside the USA, tax payments work as follows:

1. You are responsible for covering the international taxes and charges required for your package to arrive first in the United States.

2. Once the package reaches the USA and enters HoundBox, we take care of the shipment to Mexico and the taxes corresponding to that route (USA–MEX).

Please let us know consulting the Customer Service Team by Phone / WhatsApp +1 (956) 319-6145.