1. Register for free as a member of Hound Box.

2. Get your NIP. Every user has a NIP that identifies your online purchases.

3. Make your purchases in the virtual stores of your choice and send them to your Hound Box address in the USA. Don’t forget to write your NIP so that our specialized staff can take care of preparing your packages for importation procedures.

4. Make your payment, you can use credit or debit card.

5. Track your shipping and get your purchases to the comfort of your home or office.

Go to your profile at Hound Box and copy all the information:(NIP + Full Name + Hound Box Adress) or you can text: “HOUNDBOX (NIP + Full Name) 805 Union Pacific Blvd, Laredo, TX 78045, USA”

It is extremely important to enter the address correctly so that your package can reach our warehouses. If there is an error in it, HoundBox cannot be responsible for your merchandise. See the section: How to fill in the shipping fields?

Most virtual stores in the USA only offer domestic shipping service (within the USA) and generally handle special promotions where they offer shipping to any part of the USA without additional charges. Stores that offer international delivery service charge shipping charges, which are higher than a domestic service. With Hound Box you pay a package shipping service based on distribution and delivery rates in the Mexican Republic

We offer two shipping options: Priority (2 to 3 business days) and Standard (3 to 5 business days).

1. The delivery time (either Standard or Priority) starts once your package has been imported into Mexico. You can track it directly using your order number.

2. Please allow 1 to 2 additional business days for the USA-MEX border crossing: (Border crossing days + Shipping days = Total delivery time).

Delivery times may vary during peak seasons due to high demand. When this happens, HoundBox will provide updates via social media and on the website.

1. From Monday to Friday, we have a cut-off time at 12:00 p.m. to gather all paid shipments and schedule the border crossing.

2. If you complete your payment after that time, the crossing will be scheduled for the following day.

3. If you pay during the weekend, the crossing will take place on Monday.

Please note:

4. No crossings are made on weekends or public holidays.

5. Customs times and schedules are subject to change depending on non-business days, holidays, suspensions due to unforeseen circumstances, force majeure, contingencies, or seasonal schedule adjustments.

We have a free quote in which you can calculate an approximate cost according to the type of shipping you choose. You only need to enter the price of the merchandise in USD, your zip code, the dimensions and weight of your package. Quote

On the quote page you can see some examples of measurements and weights of the most common items. Likewise, you can rely on the information displayed by your online store or on the measurements and weights of similar objects that you find on another page.

Charges to your credit or debit card are safe because our site is backed by the strictest protocols and international security standards (Secure Socket Layer) and trust seals. (VeriSign and AMIPCI seal).

Yes, you can consolidate (combine) several packages into a single shipment. The number of items you can consolidate depends on the product classification and the quantity allowed per type, not on the number of packages. Remember that the total merchandise value must not exceed $1,000 USD.

It's important to note that when consolidating, the original shipping boxes (not the product packaging) are discarded in order to place all items into a new single box. This means that the shipping cost will be based on the weight and dimensions of the new box, not the original ones. Additionally, any applicable taxes will be calculated based on the total value of all the products included in the consolidated shipment. Please keep this in mind when deciding to consolidate your purchases.

For your packages to be imported in consolidated operations and enjoy global tax rates, they must have a declared value equal to or less than USD 1,000.00. If the merchandise has a bigger value than that amount, it will be necessary to import it in an individual operation, pay taxes on a higher rate and also cover additional charges for customs procedures.

Don’t worry, we can help you! Please send an email with complete information to hola@hound-box.com

Hound Points are our rewards system; the more purchases you make, the more points you'll earn. They work as follows: Every dollar you spend on shipping earns you 1 Hound Point; each Hound Point is equivalent to $0.025 USD. Hound Points are cumulative and can be used to pay the freight cost of your shipment (economy or priority). They do not apply to taxes, overweight, or warehouse charges. Hound Points are valid for one year; after that time, the Hound Point will disappear. Hound Points are non-transferable to other accounts.

The insurance covers expenses associated with the repair or replacement of goods in case of damage or loss caused by HoundBox, up to a maximum amount equivalent to eighty-five percent (85%) of the declared value of the product. The customer will be responsible for a deductible equivalent to fifteen percent (15%) of the declared value. The maximum allowable limit is the total value of the products, not exceeding $1,000.00 USD (one thousand U.S. dollars).

The cost of shipping insurance is determined by applying a rate of two percent (2%) to the declared value of the goods, according to the following formula:

Declared product value x 2% = Cost of shipping insurance

Consult the insurance coverage and claims policy regarding last-mile service.

In all importations of merchandise, the intervention of an authorized customs agent is required to carry out the necessary procedures before the Mexican Customs and legally enter the merchandise into the country. However, the Hound Box services already include the import process. Only in the case of individual imports, additional charges may be applied for the customs clearance service.

Import taxes are calculated on the CIF value of your purchases (Cost + Freight + Insurance) and global rates of 19% are applied for most products. To apply the global import tax rates, the merchandise must have a declared value no greater than USD 1,000.00 or its equivalent in National Currency.

You have 15 days of free storage per product once it is received. During this time you can consolidate your other purchases. After the 16th day, storage charges of 50 cents per day will be applied. After the 30th day we will proceed to the destruction or abandonment of such shipments without any responsibility for HOUNDBOX.

Yes. Please contact the retailer for all exchanges and returns. Exchanges and returns are between you and the retailer; HoundBox does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. The service hast a cost of $5.5 USD and consists of repackaging your product, placing the guide provided by the store and keeping it in the warehouse for a period of 10 days to wait for the retailer to pick up the package. After this time, if the retailer has not picked up the package, it will destroyed.

The Unique Population Registry Code (CURP) is required to make purchases on some digital platforms. The Tax Administration Service (SAT) and the Ministry of Economy have implemented this measure for online transactions. Therefore, to comply with the new general import rules, you need to add your CURP in your profile. This data is mandatory to continue using the HoundBox platform.

Please let us know consulting the Customer Service Team by Phone / WhatsApp +1 (956) 319-6145.