Insurance Coverage and Claims Policy in Last-Mile Deliveries
Shipment Custody. – HOUNDBOX shall maintain custody of the shipments from the moment it receives them until the time they are delivered to the destination address and shall be responsible for any loss and/or damage caused directly by HOUNDBOX only during the period in which the shipments are under its custody. Products that THE STORE delivers to HOUNDBOX for transportation shall be deemed received in satisfactory condition if no visible damage to the packaging is observed; otherwise, HOUNDBOX shall refuse to receive such products and will inform THE CLIENT of the identified damages so that they may take any measures deemed necessary.
Limitation of Liability. – The PARTIES agree that in the event of loss or damage to shipments, regardless of the cause, HOUNDBOX shall not be liable for any direct, indirect, or consequential damages suffered by THE CLIENT, the recipient, or any third party. This includes, but is not limited to, loss of sales, profits, interest, earnings, market opportunities, production downtime, or similar damages.
Calculation and Coverage of Transportation Insurance. – The transportation insurance cost shall be determined by applying a rate of two percent (2%) on the declared value of the goods, according to the following formula:
Declared product value x 2% = Transportation insurance cost
Transportation Insurance Coverage.
a) Client’s Products:
The insurance covers expenses related to the repair or replacement of goods in case of loss or damage attributable to HOUNDBOX, up to a maximum amount equivalent to 85% of the declared product value. THE CLIENT shall bear a deductible of 15% of said value. The declared value shall not exceed the maximum limit of $1,000.00 USD (one thousand U.S. dollars) per shipment.
b) HoundBox Services:
In the event that the additional insurance is purchased, HOUNDBOX guarantees the reimbursement of 100% of payments made directly to HOUNDBOX for the provision of services, including shipping, taxes, overweight charges, and other related costs.
Prohibited or Restricted Shipments. – HOUNDBOX does not accept shipments containing money, negotiable instruments or securities, jewelry, antiques, precious metals, works of art, unique documents, industrial diamonds or carbon, plants and animals, narcotics or psychotropic substances, illegal goods, or items restricted by law, authorities, and/or IATA regulations, including hazardous materials for transport or handling such as weapons, explosives, corrosive or flammable substances, perishable goods, or items that emit unpleasant odors. Likewise, foreign-origin goods not legally supported with documentation proving their lawful importation and presence in the country shall not be accepted. The shipment must include the original or a notarized copy of such documentation, which may include import permits, invoices, certificates of origin, etc.
HOUNDBOX reserves the right, at its sole discretion, to refuse the transportation of goods it deems dangerous or that may involve the risk of any illegal activity, without incurring any liability.
Vehicle Theft. – In the event that HOUNDBOX suffers the theft of a vehicle transporting shipments, it shall inform THE CLIENT of the incident within no more than three (3) business days and shall provide THE CLIENT, within the timeframe established by the authorities, a copy of the corresponding police report filed with the Public Prosecutor’s Office for any applicable legal purposes. Packages affected by such incidents shall not be eligible for compensation under any circumstance, as they constitute force majeure or unforeseen events.
Exclusions of Liability. – HOUNDBOX shall not be responsible for any loss, damage, misdelivery, non-delivery, delay, or breach of any obligation under this Agreement caused by:
a) Acts of God, force majeure, and/or natural disasters (events that could not have been foreseen), such as blockades, accidental fires, theft, floods, earthquakes, etc.
b) Acts or orders from any governmental authority;
c) Incorrect or incomplete recipient address information;
d) Insufficient, inadequate, or damaged packaging provided by THE CLIENT;
e) Shipments containing perishable products, glass, or liquids.
Compensation for Total Loss or Damage. – HOUNDBOX assumes a maximum liability of $100 USD for total loss and/or damage to a shipment attributable to its fault (excluding damage to boxes and/or packaging). In all cases, THE CLIENT must provide proof of the value of the loss or repair when submitting a claim. HOUNDBOX agrees to compensate any valid claim at cost price, as proven by THE CLIENT through purchase invoices or other documentation demonstrating the value of the goods.
If a shipment is found to be damaged or missing, THE CLIENT must:
- Submit a claim via email to hola@hound-box.com within the following timeframes:
a) For damage or theft: within 24 hours after delivery.
b) For loss: within 20 calendar days after shipment receipt.
THE CLIENT acknowledges and agrees that if, at the time of delivery, no damage to the shipment’s packaging is reported to HOUNDBOX personnel (including photographic evidence at the time of delivery), the damage claim will be automatically dismissed.
- HOUNDBOX shall have 10 business days to determine whether the claim is valid.
- If the claim is deemed valid, HOUNDBOX will request the necessary documentation from THE CLIENT to prove the cost of the loss or repair within a maximum of 10 calendar days.
- HOUNDBOX shall have 10 business days to verify the documentation submitted by THE CLIENT. If the information is incorrect or incomplete, HOUNDBOX will request the missing information, which THE CLIENT must provide within 5 business days. Failure to do so will render the claim invalid.
If the documentation provided by THE CLIENT is correct, HOUNDBOX will process the corresponding compensation within a period not exceeding 30 calendar days.
Shortages. – In cases of missing merchandise, THE CLIENT and/or the recipient must report any shortages at the time of delivery, specifying the quantities and types of goods missing, based on the invoices or shipment lists accompanying the goods. If this is not done, any subsequent claim will be invalid. Additionally, both parties agree that any claim made after the client has accepted the goods as received in good condition shall be inadmissible.
This document is subject to change at any time without prior notice. Any updates will be communicated accordingly.
